Terms & Conditions
Last updated: 15/4/26
These Terms & Conditions apply to all customers of North Bay Dairy. By placing an order with us, you agree to the terms outlined below.
About us
North Bay Dairy is a family-run milk delivery business based in Scarborough, UK.
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📧 Contact: northbaydairy@gmail.com
Orders
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Orders can be placed online or directly with us.
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By placing an order, you confirm that the information you provide is accurate and up to date.
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We reserve the right to refuse or cancel an order where necessary (for example, due to supply issues or incorrect details).
Delivery
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We deliver to Scarborough and surrounding areas including Eastfield, Osgodby, Scalby, Burniston, and Cloughton.
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Residential deliveries take place in the early morning on Mondays, Tuesdays, Thursdays, and Fridays. Each customer receives two deliveries per week, with delivery days based on your location.
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Business customers may also receive Wednesday morning deliveries.
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Customers do not need to be home, but must provide a safe place for deliveries.
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North Bay Dairy cannot accept responsibility for deliveries once left in the agreed safe place.
Order changes
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Orders can be changed up until 9pm the night before a delivery.
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This cut-off is necessary as we only load the exact amount of milk required for each round to avoid waste.
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Once products are loaded onto the delivery van, they must be delivered.
Pricing
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Prices are reviewed every six months.
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Prices may increase or decrease depending on supplier costs.
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Any price changes will be communicated where possible.
Invoicing & payment
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Invoices are issued every four weeks.
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Payment is requested within 14 days of receiving an invoice.
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We accept payment by cash, cheque, or bank transfer.
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Late or missed payments may result in delivery being paused.
Glass bottles
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Empty glass bottles should be left out for collection.
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Bottles remain the property of North Bay Dairy.
Cancellations
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Customers can cancel their deliveries at any time by contacting us.
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Any outstanding balance must be settled upon cancellation.
Liability
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We take care to deliver fresh products, but cannot be held responsible for spoilage once items have been delivered to the agreed location.
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Our liability is limited to the value of the goods supplied
Changes to these terms
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We may update these Terms & Conditions from time to time. The latest version will always be available on our website.