Privacy Policy
Last Updated: 20/01/26
North Bay Dairy is committed to protecting your privacy and handling your personal data responsibly. This Privacy Notice explains how we collect, use, and protect your information when you visit our website or use our milk delivery services.
Who we are
North Bay Dairy is a family-run milk delivery business based in Scarborough, UK.
Data Controller:
North Bay Dairy
📧 Email: northbaydairy@gmail.com
📞 Phone: 07562877192
What personal data we collect
We may collect and process the following information:
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Name
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Address (for deliveries)
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Email address
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Phone number
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Order details and delivery preferences
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Billing and invoice information
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Payment records (we do not store full bank or card details)
How we collect your data
We collect personal data when you:
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Place an order through our website
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Contact us by email, phone, or text message
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Sign up for our milk delivery service
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Receive invoices or make payments
How we use your data
We use your personal data to:
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Set up and manage your milk delivery
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Deliver products to your address
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Communicate with you about orders, deliveries, or changes
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Send invoices and process payments
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Meet legal and accounting obligations
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We only use your data where there is a lawful reason to do so, such as fulfilling a contract or complying with legal requirements.
Legal basis for processing
Under UK GDPR, we rely on the following lawful bases:
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Contract – to provide milk delivery and related services
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Legal obligation – for invoicing and record keeping
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Legitimate interests – to communicate with customers and run our business effectively
Sharing your data
We do not sell or rent your personal data to third parties.
We may share limited information only where necessary, for example with:
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Accountants
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Payment providers [replace if applicable]
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IT or website support services
All third parties are required to keep your data secure and use it only for the agreed purpose.
How long we keep your data
We keep personal data only for as long as necessary:
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Customer and delivery records: while you are an active customer
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Invoices and financial records: as required by UK law (usually up to 6 years)
How we keep your data safe
We take appropriate measures to protect your personal data, including:
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Secure storage of digital records
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Restricted access to customer information
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Careful handling of paper records
How we keep your data safe
Our website may use basic cookies to ensure it functions properly and to improve user experience.
Your data protection rights
Under UK data protection law, you have the right to:
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Access the personal data we hold about you
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Request correction of incorrect or incomplete data
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Request deletion of your data (where applicable)
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Object to or restrict processing
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Withdraw consent (where consent is used)
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To exercise any of these rights, please contact us using the details above.
Complaints
If you have concerns about how we handle your data, please contact us first so we can resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk
Changes to this Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on this page.